| Step | Timeframe |
| Step 1: Report an item not received or significantly not as described To do this, please go to the Resolution Center in My eBay. This online communication tool helps you track, discuss, and resolve a dispute as quickly as possible. If the dispute can’t be solved and after a certain timeframe, you can close the dispute. |
Between 10 to 15 days after the transaction date |
| Step 2: The buyer can escalate the dispute to a claim.click the “Resolution Center” link. From the Resolution Center. On the View Dispute page, click the link to the Standard Purchase Protection Program claim form. Fill out the form and click “Submit” to file your claim. |
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| Step 3: Submit proof of payment - claims administrator may contact you via email, asking you to provide proof of payment. Proof of payment may be provided in the form of a photocopy of the demand draft, receipt, cheque, etc. Note: If you have made your payment through Bank Deposit or Online Bank Transfer, also provide details for same. |
Within 14 days of submitting your claim |
| Step 4: Submit Letter of Authenticity (if applicable). If you would like to avail the claim for a significantly not as described item, Claims Administrator may contact you for a Letter of Authenticity or Appraisal. The Proof of Authenticity must include the valuation of the item and contact information of the authenticator (name and telephone number) on the letterhead of the authenticator. This information can be mailed or faxed to eBay. |
After an eBay claims administrator contacts you |
Note: The claims administrator will communicate with you and your trading partner during the investigation of the claim. We always appreciate your prompt assistance. If you do not respond to claims administrator’s request for information within 72 hours, eBay may choose to close the claim.
Points to remember:
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A dispute can only be open for 90 days after the transaction date.
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If the buyer has not closed the dispute within 90 days, it will be automatically closed.
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When a dispute is automatically closed, the buyer is not eligible to submit a claim under eBay’s Buyer Protection Program.
Complaint Cycle :
- You open a complaint (within 7 days from the date of reciept of product or withing 10 days from the date of purchase)
- E-Order will mail the complaint with seller.
- The seller will respond.
- E-Order discuss the complaint with seller & with customer to solve the same.
